Tell us what's happening and who's affected. We'll help.
Already have an open ticket?
Type your ticket number and we'll take you straight to the support room — based on the institution, calendar, and modality chosen in the form.
👋 Before you send your ticket
Fields marked with * are required — we can't help you without them, so take a moment to fill them in properly.
Pick the institution, calendar and mode carefully: that's how the system automatically knows which engineer should help you, without you having to look for them yourself.
We provide live video support based on each room's hours (Colombia time). If you're writing outside those hours, no worries — you can still send your ticket. As soon as an engineer sees it, they'll reply to the email you leave here.
Once your ticket is marked resolved, we'll send a short satisfaction survey to that same email. It helps us a lot to improve our support — we'd love for you to answer it, it takes less than a minute.
Superando y Educando S.A.S.